de Lange, M., Ruijer, E. and Varró, K. (2025) ‘Doing Inclusion: Negotiation and Co-creation for People-centric Smart Cities’, in van Dijk, J., van Es, K., Helmond, A. and van der Vlist, F. (eds) Governing the Digital Society: Platforms, Artificial Intelligence, and Public Values. Amsterdam: Amsterdam University Press, pp. 191-208.

De Lange, Ruijer and Varró shift smart city inclusion from an aspirational label to an agonistic practice of negotiation. The iconic idea is “doing inclusion”: inclusion is not achieved by providing access to technology or adding participatory language to policy, but through situated co-creation among citizens, governments and stakeholders around contested datafied urban issues. The theoretical contribution is to distinguish technological inclusion, digital social inclusion and doing inclusion, thereby exposing the inadequacy of people-centric smart city rhetoric when inequality is structurally reproduced by platforms, sensors, dashboards and administrative interfaces. Methodologically, the chapter uses research-by-design and empirical cases to explore how inclusion is enacted through conflict, representation, diversity and civic negotiation. Its bridge to the wider field is the integration of media studies, public governance, urban studies and STS, making smart urbanism answerable to public values rather than merely to innovation agendas.